PackTrak - Video

Request Information

Brochure- Introducing Packtrak

Catalog- Packtrak PT200

-	Recent News
	Jacobs Secures Series A Financing, led by Blue Chip Venture Company

	Jacobs Brings Linear Servo to Packaging..

	Jacobs Automation teams up with

Read more...

Video Library

-Introducing Packtrak

-SIMOTION Integration

Technical Support

Jacobs Automation’s customers have access to our highly qualified service technicians based out of our corporate offices. Our technicians have the ability to fully service all hardware and software components of a PackTrakTM system. In addition, our technicians have significant packaging and material handling experience. Therefore, their application knowledge, and how it is related to PackTrak technology is considerable.

Technical Support- Telephone and Email
Post-sales technical support of PackTrak products is available during business hours, 8AM-5PM EST, Monday-Friday, excluding holidays by calling 513 297 7550.

Our technical support representatives provide assistance on issues pertaining to product operation, basic functionality and installation. Each call is logged for quality, automated escalation, future reference and progress reports. In addition, email support is available. In order to communicate with PackTrak technical support, send email to support@jacobsautomation.com.

Field Service
Through our partnership with Siemens, Jacobs Automation’s service capabilities are truly global. Our technicians can provide a broad range of service in the field, including:

·Preventative Maintenance

·Auditing

·Overhauling Equipment

·New Equipment Installation

·Field Retrofits/Conversions

·Updates and Changeover

Customize a Field Service Program
Jacobs has the ability to customize a field service program that is unique to both your PackTrak system and your packaging machine requirements. We can provide a comprehensive service program that provides you with planned overhauls, maintenance and service support during a specified time period.

Standard service programs are available in situations where a comprehensive service program may not be practical or required. In these situations, the customer may have an adequate technical staff that has previously been trained on PackTrak systems. A standard service program that provides periodic updates and field-visits based on calculated machine life would be better suited.

email: info@jacobsautomation.com
phone: (513) 297-7550